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Elements and Performance Criteria

  1. Determine client requirements.
  2. Research asset.
  3. Provide advice and recommendations.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical skills to apply basic statistical methods and techniques

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities and to deal with stakeholders

numeracy skills to interpret asset depreciation schedules

organisational skills to prepare advice and recommendations and to use organisational filing systems

problem solving skills to determine factors that may affect depreciation of assets

research skills to analyse and interpret financial information and identify relevant sources of information

technology skills to use financial and assessment software and spreadsheets efficiently and to access market information

Required knowledge and understanding

alternative property uses

asset life cycles

budgets and financial reporting

ethical practices and relevant codes of conduct

industry benchmarks

investment risk factors and relationship to return expectations

range of research methods and analysis techniques

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through practical demonstration of providing advice on current property investments Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accessing and comparing a range of information and statistical data to determine performance of assets

following organisational and legislative procedures when giving advice

knowledge of organisations practices ethical standards and legislative requirements associated with providing advice on current property investments

providing appropriate advice and recommendations to clients regarding their assets

using appropriate techniques to verify client needs

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

bankers

fund managers

fund providers

institutions

internal and external property groups

owner-occupiers

private investors.

Client needs and expectations may relate to:

immediate capital gains

long-term capital gains.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Existing or potential issues may relate to:

best use of assets

financial constraints

maximum asset use

ownership structure

residual life of assets

supply and demand for asset type

tenancy possibilities.

Sources of information may include:

consultants

industry and organisational databases

information services

press clippings

published industry data, including industry indices

third parties

trade journals.

Assets may include:

buildings

business and marketing contracts

equipment

furniture

goodwill

land

vehicles.

Source documents may include:

asset valuation statements

company asset documents and registers

comparative market data

depreciation schedules

financial documents

qualitative and quantitative data

reports and inventories

taxation records.

Interpersonal techniques may relate to:

active listening

clear presentation of options

consultation methods

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

seeking feedback

two-way interaction

using language and concepts appropriate to cultural differences

verbal or non-verbal language.

Legislative requirements may be outlined and reflected in:

Australian standards

general duty of care to clients

home building requirements

privacy requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

relevant industry codes of practice, which may cover areas including market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Market conditions may relate to:

availability of alternatives

business confidence

economic conditions

level of competition.

Industry benchmarks may include:

discounted cash flow

employment rates

industry association performance index

inflation rate

internal rate of return

life cycle costing

published vacancy factors

tenancy mix.

Comparative market data may include:

best practice information

national and international benchmarking

inter-organisation comparison data.

Advice and recommendations may relate to:

alternative asset management strategies

disposal of asset

fit-out, construction and refurbishment

maintenance and repairs

tenancy mix strategy.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.

Relevant people may include:

clients

colleagues

legal representatives

members of industry associations

supervisors.

Feedback may be obtained through:

clients and colleagues

documentation and reports

quality assurance data

questionnaires.

Specialist advice may be sought from:

bankers and financiers

business consultants

developers

land economists

members of industry associations

real estate agents

solicitors

taxation and accounting practitioners

valuers.